Digital Skills in South Africa at the Citizen Level: A report by the Knowledge for Innovation Unit (K4I) of the National Electronic Media Institute of South Africa (NEMISA) hosted at the University of South Africa (UNISA)


Hossana Twinomurinzi, Prof (ed)
University of Johannesburg
Nkosikhona Theoren Msweli, Ms (ed)
University of South Africa
Tendani Mawela, Ms (ed)
University of South Africa
Phuti Phukubje, Mr (ed)
University of South Africa


Digital skills, Citizenship, Media usage


The ‘Environmental scan on digital skills in South Africa at the citizen level’ is a South African innovation in an emerging field aimed at understanding the state of digital skills in South Africa. The results from the study are designed to inform evidence-based decision-making on digital skills in South Africa; that is, how digital technologies, now integrated into daily living and increasingly integral to economic activity under the 4IR, can be productively and meaningfully used by individuals, organisations and communities.

Part of the study’s complexity was in determining the scope of relationships needed to understand the state of digital skills in South Africa. The scope was, therefore, necessarily broad and intentionally exploratory.

 With time, feedback and sufficient critique, the scope will be narrowed to develop a more fitting, nationally appropriate digital skills index for South Africa. Once such an index (or sub-sector-specific indexes) are developed, progress can be measured, and comparison between areas and communities can be evaluated.

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Author Biographies

Hossana Twinomurinzi, Prof, University of Johannesburg

Prof Twinomurinzi is attached to the University of Johannesburg.

Nkosikhona Theoren Msweli, Ms, University of South Africa

Ms Msweli is attached to the Unisa School of Computing, CSET.



March 18, 2021